Legal Documents & Agreements

Service Level Agreement

This service level and availability agreement applies to all YourNet Connection services.

We guarantee the content of your domain/web site will be available for access by third parties 99% of the time on a monthly basis.

In the event the uptime on your site falls below 99% on a monthly basis, YourNet Connection will credit your account for your monthly web site hosting charges as described below. Account credit will at no time exceed the total hosting fees for the month.

Uptime	Credit
Less than 99%	10%
Less than 98%	25%
Less than 95%	50%
Less than 90%	100%

To receive an account credit, you must request the credit within ten (10) business days after the occurrence. The request must be submitted in writing by fax to [847] 885-3690 or by e-mail to billing@ync.net.

You must include your user name, account name, and the date(s) and time(s) your web site was not available. To protect your privacy and security, we may require additional identification before issuing a credit. Credits will be applied to charges during the next available billing cycle.

Policies & Procedures

PAYMENT METHODS

YourNet Connection offers several convenient payment options.

Credit Card

When you apply online, you may indicate to pay by credit card. This is the fastest way to set up an account; you will be approved on-line. You will be prompted for your credit card information. Your credit card information IS SECURE because our sign-up process is located on (SSL) Secure Servers.

YourNet Connection accepts Visa, MasterCard, American Express, and Discover. We DO NOT provide receipts for credit card payments, and we DO NOT refund one-time setup fees.

Should you not wish to disclose credit card information on-line, call our Tech Support Department at 847-524-3910 and give your credit card information to one of our technicians. Your account will then be activated.

Check

To pay by check, select the Bill Me option during sign-up, and complete the application. You will not receive an initial bill; you are expected to send in your check. The address is shown during the sign-up process. We will invoice you according to your payment plan. A billed account is invoiced quarterly, and WILL BE converted to a Quarterly Plan if monthly was originally selected. A $5.00 service fee is added for each billing period.

To change billing methods, call our Billing Department at 847-524-3900 Monday-Friday from 8:00AM to 5:00PM, or enter your changes in Member Services on the Members Only Web Site.

Purchase Order (businesses only)

To activate your business account by Purchase Order, fax your P.O. to 847-885-3690. Specify the account type, P.O. number, contact person, phone number, and any other relevant information regarding your business.

After receiving a faxed P.O., we issue an invoice for services and setup fees unless credit card payment is indicated. Payments are due on or before the due date.

Fax / Mail Application

Call our Sales Department at 877-YOUR-NET. Ask for an Account Application. Complete the application, and fax or mail it back to our office. We will notify you when your account has been activated.

Please Note

Do not apply more than once. If you want to change your application or think it was lost, call our Sales Department at 847-524-3900.

MEMBER REFERRALS

Tell your family, friends and business associates about our service, and to apply for their own accounts.

If a new user submits your name when signing up, you will receive a check equal to either one month of service, or $25.00, whichever is less.

Member referrals do not apply to users who cancel their account within the first thirty (30) days of service.

If you feel you are entitled to a referral credit you have not received, send an E-mail to: sales@ync.Net.

ACCOUNT ISSUES

Login Names on the system must be unique. If your Login Name is already in use, select another name for your account. The best login name is the first initial of your first name, followed by the next seven characters of your last name.

All account applications must be submitted/accompanied with a credit card number, a check, or a purchase order. Acceptable purchase orders must be sent to us on company letterhead with complete billing and shipping address, a description of the services being purchased, and the Login Name(s) of the accounts being purchased, if applicable. This information speeds account processing time.

SYSTEM MAINTENANCE

YourNet Connection will continue to add modems, phone lines, and computing capacity to ensure every user is able to make a fast, reliable connection.

We continue to do everything we can to ensure minimum down time. We are not responsible for conditions beyond our control (power outage, weather conditions, etc).

From time to time, we schedule system maintenance. During this time, the system may be down in whole or in part. To minimize inconvenience, we schedule maintenance during off-hours (2:00 AM-6:00 AM).

We will E-mail notification of scheduled maintenance in advance. We will also post a notice on our Message Center located on the Members Only Web Site.

If you have any questions, call Tech Support at 1-877-YNC-TECH (962-8324) or E-mail: support@ync.Net.

POLICY ON YOUNGER MEMBERS (UNDER 18)

Minors must have written consent of a parent or guardian to use our service.

The parent or guardian is responsible for the material viewed by their underage child(ren).

Optional Parental Control Software from Cyber Patrol can be downloaded from the Download Center on the Members Only Web Site. We strongly recommend households with underage children to use this important product.

YourNet Connection reserves the right to suspend any user's InterNet access, including the right to terminate a user's account at any time and without notice, if we suspect that the user has misrepresented his or her age.

Please direct any questions to: sales@ync.Net.

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