About 20 minutes ago I e-mailed in a complaint. I just received a call from a live person regarding my complaint. I will check out my system to see if the problem may be on my end. What suprised me and made up my mind to stay with YNC was the speed of the response and the fact that I heard from you at all. This is unbelievable service from a company of any kind. I will continue to use YNC and recommend you to my friends. Thank you!

RG

I just wanted to let everyone know at YNC that I love the service I recieve. I've been with you guys for about 2 years now and haven't had ANY major problems. You guys are constantly upgrading your system to make it faster and more reliable for customers. Its the fastest service I've ever used (and I've used them all) and your tech support team is right there whenever any minor or major problems arise. Thats why I don't have a problem sending business your way. So I just wanted to say thanks for the great service you provide to me and all your customers.

Very happy customer,

Mike M

I just thought I'd drop you a note and thank you. You folks at YNC stand behind your claim of customer service and reliability.

I was a member of a nationwide ISP for the last 4 years and it had become increasingly difficult to maintain communications and a solid relationship with their support. At the beginning of this year I was down to an average of 40% success in connecting to their network. Their tech support was of no help. Only a short time after switching to YNC, your tech support and I were able to pinpoint my problem and get me back on track.

My thanks to you and all those who make the YNC engine run smooth.

Ralph B

Your tech support has ALWAYS been very very helpful in assisting me with the setting up of your service on my PC. They are TOTALLY patient and professional, they ALL deserve a big pat on the back.

DD

Actually I want to compliment YNC for there service and support. Whenever I had to call in for support, my problem was taken care of or they had an answer for me. As far as service, Service has been great and speedy. YNC has been the best internet provider I have had in the last 5 years. It is very rare that i have any down time or busy signals. Keep up the good work. I would also like to thank Sean at tech support. He has been very Helpful when ever I call. I believe Ken has also helped me out with some problems so once again I just want to compliment YNC for the great service.

RA